One missed call, followed through
Illustrative. Clinic, patients and times are fictional.
Calls, WhatsApp and walk-ins compete for one receptionist. Follow-ups depend on someone remembering.
Choose a missed call to see what happens to it.
Asked about a physiotherapy slot for next week.
What happens now: WhatsApp reply 18:14 with three slots → booked Mon 11:00 → reminder Sun 18:00.New patient, knee pain, calling after work.
What happens now: WhatsApp reply 18:42 → callback 19:05 → booked Thu 10:30.Existing patient wanting to move a follow-up.
What happens now: Reply 19:07 with the reschedule link → moved to Sat 09:30, doctor’s schedule updated.Unknown number, no message.
What happens now: One WhatsApp reply and one callback next morning. No answer; closed after two attempts, recorded.Illustrative. Clinic, patients and times are fictional.
Missed-call recovery, appointments and WhatsApp reminders, a receptionist queue that shows who is waiting for a reply, treatment-plan follow-up, billing reminders, feedback and review requests, and an owner’s view of what is outstanding.
We do not build anything that diagnoses, triages or advises patients. Clinical decisions stay with your clinicians. Patient details are visible only to the roles that need them, and consent for messages is recorded.
Last Tuesday evening is enough.