We build the operations layer for small and mid-size companies — quotations, books, client conversations, reporting, and the agents that keep all of it moving. Shaped around how your team already works.
And the repeated human steps in between taken off the table. That is the whole job. We start by finding where the day actually goes, then build only what removes it.
The paperwork spine of the company: enquiry to quotation to job to invoice to books — running on rules your team sets, with a human approving only where judgement genuinely belongs.
They sit on the channels your clients already use, reply in your company's voice, qualify the enquiry, and leave a structured record in your system instead of a screenshot in somebody's chat.
Your numbers live in six places and match in none of them. We wire the systems together, pick one source of truth per number, and put a view on top that an owner can read in thirty seconds.
When nothing off the shelf bends far enough: a client portal, a field app for the team on site, an internal tool that finally replaces the spreadsheet everyone is afraid to touch.
Most of them run on memory, habit and one person who knows how the quotation really gets priced. We draw the machine first, show it to you, and only then decide which parts should turn by themselves.
That second document is the one that keeps a project from turning into a year of scope. The order below does not change.
We sit with the people doing the work and follow one job end to end. Every repeated step gets written down and timed — who touches it, what they retype, where it waits. A fair amount of what we find is not a software problem, and we say so.
A written specification: what gets automated, what stays human and why, which systems connect, what it costs and in what order it ships. You can take this document to another builder — that is deliberately the point of it.
Shipped in slices, smallest useful thing first. Your team is using something real in week one and telling us where it is wrong while it is still cheap to change. Nothing goes live without a way to switch it off.
Documentation, a recorded walkthrough per role, and credentials in your name. After that you either run it yourself or keep us on a retainer to watch the runs, fix breakages and add the next slice.
Watch it move. Six stages, the same six a person walks through by hand on a Monday morning.
“Need 40 units of the 6mm bracket, delivery Friday.”
Item, quantity, due date and customer pulled into fields.
Slab pricing, customer discount and freight applied.
Your template, your terms, sequential quote number.
Back on WhatsApp, copy to email, owner notified.
CRM updated, books notified, reminder set for 48 hours.
An illustrative flow, not a client case study. Your real timings come out of the teardown in phase 01.
No annual lock-in and no seat licences from our side. You pay for a diagnostic, a build, or a month of us keeping it running — and you can stop at the end of any one with everything in your hands.
If your team already lives in a tool, the build goes around it rather than asking forty people to change habits in week one.
Usually not. Most of the work is making existing systems hand off to each other cleanly. We only recommend replacing a tool when it is genuinely blocking the flow, and we tell you what the switch costs in hours before you decide.
You do. Everything is built into accounts in your company's name, source included, and the handover package has the credentials, the repository and a written runbook. There is no hosting lock-in from our side.
It is scoped in writing before anything runs: what leaves your systems, which model provider sees it, what is retained and for how long. Where the data is sensitive we keep processing local or redact before the call. You approve the data flow as part of the blueprint.
Every flow has monitoring, a retry policy and a manual fallback, so a failure degrades into the old manual step rather than losing the work. On a retainer we are alerted before you are; without one, the runbook tells your team exactly what to do.
Ten is the size where it pays back fastest, because the same two or three people are doing all of the repeated work. The build is smaller and the teardown is shorter — the method does not change.
Twenty minutes is usually enough for us to say whether it is worth automating, roughly what it would take, and whether you need us at all.